May 01, 2024

2011 - 2012 CNM Catalog June 2011, Volume 44

2011 - 2012 CNM Catalog June 2011, Volume 44 [The CNM Academic Year includes Fall, Spring, Summer Terms]

OTEC 1170 - Business Telephone Techniques

1 credit hour(s)

Presents concepts to develop effective speaking, listening and questioning skills. Methods for handling incoming calls, outbound calls, customer orders, customer problems and customer complaints.
Note(s)
(15 theory hours per term)

Training & Development

On Campus

Community

Also of Interest:

OTEC 1170 - Business Telephone Techniques