1credit hour(s)Prerequisite:IRW 0980 or appropriate placement score. Introduces concepts of guest service management, including identifying and exceeding needs of both employees and guests, service recovery, and conflict resolution.
Note(s):
Beginning Fall 2016, HT 1164 will be replaced with BEV 1160 and HT 1111 in program requirements. HT 1164 will no longer be offered after Summer 2016.