Dec 05, 2020  
2016 - 2018 CNM Catalog, Volume 49 
    
2016 - 2018 CNM Catalog, Volume 49 [The CNM Academic Year includes Fall, Spring, Summer Terms]

HT 1111 - Guest Service Management

1 credit hour(s)
Prerequisite: IRW 0980   or appropriate placement score .
Introduces concepts of guest service management, including identifying and exceeding needs of both employees and guests, service recovery, and conflict resolution. 

Note(s):
  • Beginning Fall 2016, HT 1164 will be replaced with BEV 1160 and HT 1111 in program requirements. HT 1164 will no longer be offered after Summer 2016.