May 17, 2024  
2009 - 2011 CNM Catalog June 2010, Volume 43 with Addendum Information 
    
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2009 - 2011 CNM Catalog June 2010, Volume 43 with Addendum Information [The CNM Academic Year includes Fall, Spring, Summer Terms]

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OTEC 1170 - Business Telephone Techniques

1 credit hour(s)
Presents concepts to develop effective speaking, listening and questioning skills. Methods for handling incoming calls, outbound calls, customer orders, customer problems and customer complaints.


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