Mar 02, 2024  
2023-2024 CNM Catalog, Volume 55 
    
2023-2024 CNM Catalog, Volume 55

Public Safety 911 Dispatcher, Certificate of Achievement


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School of Health, Wellness & Public Safety (HWPS)

The CNM Public Safety 911 Dispatcher program is New Mexico state-approved courses that consist of 130+ hours of online, classroom, and practical training in a wide variety of areas. This certificate program is designed to prepare the student for the New Mexico Public Safety Telecommunicator Certification Exam administered by the New Mexico Law Enforcement Academy.

The CNMPSD Academy abides by all requirements and guidelines as established by New Mexico Administrative Code, Title 10, Chapter 29, Part 10, and will follow all rules and regulations as set by the New Mexico Law Enforcement Academy Board.

Students are required to complete the following prerequisite online courses prior to enrolling in the CNMPSD courses:

  • FEMA ICS 100 - Introduction to Incident Command System
  • FEMA ICS 200 - Incident Command for Single Resource and Initial Action Incidents
  • FEMA ICS 700 - National Incident Management System, an Introduction
  • FEMA ICS 800 - National Response Framework, an Introduction.

This certificate program is designed for students already employed by local and regional agencies and allows them to obtain New Mexico Department of Public Safety Telecommunicator certification as required by the New Mexico Law Enforcement Academy training standards.

Classes are scheduled to meet Monday through Friday between 8:00 a.m. to 5:00 p.m. Some evening classes may be required.

Ten Year Rule for CTE Courses

Career and technical education courses in this program will qualify for credit for a period of ten academic years. Due to changing technologies, trends, and professional demands, courses completed ten or more years in the past will satisfy program requirements only if they are approved by the instructional school in which they were offered. Cohorted programs may have additional restrictions.

Program Requirements


  • High School Diploma or Equivalent

Minimum Credit Hours Required to Complete Certificate: 8


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