Customer Service, Certificate of Completion

School of Business & Information Technology (BIT)

This certificate applies customer relations principles to aid students in being successful Customer Service Representatives.  Students learn essential writing skills, business professionalism skills and telephone techniques.

See Recommended Sequence of Courses

Educational Option Information

• This educational option is a: Certificate of Completion
• This educational option can be completed: Part-time or full-time
• This educational option is designed for: Preparation for immediate employment
• This educational option can be started: Any term
• Primary course location: Main, Montoya, Westside and Rio Rancho Campuses, and online

Special Requirements

• Students must have access to a computer and the Internet to complete coursework.

Approximate Costs of this Educational Option

• Cost of Attendance
• Tuition
• Books
• Program and Course Fees

Financial Aid Considerations

• This is a financial aid eligible program.
  • Direct Subsidized Loans: 150 percent rule
  • Some courses are not eligible for Financial Aid. Please check the list here when considering a course.

Educational Opportunities

The Customer Service certificate courses may be applied to an Associate of Applied Science degree in Business Administration.

Many of the courses in this program are transferable and some may be applied to four-year degree programs at other institutions. CNM currently has transfer agreements with many colleges and universities in New Mexico and elsewhere.

Note: Students who plan to transfer to a four-year business program are encouraged to meet with the program chair or associate dean during their first term.

Career Opportunities

Career opportunities with a Customer Service Representative Certificate of Completion are available in both the public and private sectors, including but not limited to retail companies, high-tech companies and small businesses.

Employment opportunities are available in industries that require management, communication and professional behavior skills.

Job titles may include: Customer Service Representative, Client Relations Representative, Call Center Representative, and Online Support Specialist.

Gainful Employment information is available from Job Connection Services.

Ten Year Rule for CTE Courses

Career and technical education courses in this program will qualify for credit for a period of ten academic years. Due to changing technologies, trends, and professional demands, courses completed ten or more years in the past will satisfy program requirements only if they are approved by the instructional school in which they were offered. Cohorted programs may have additional restrictions.