Sep 01, 2025  
2025-2026 CNM Catalog, Volume 57 
    
2025-2026 CNM Catalog, Volume 57

HT 1111 - Guest Service Management

1 credit hour(s)
Prerequisite:   
Introduces concepts of guest service management, including identifying and exceeding needs of both employees and guests, service recovery, and conflict resolution. 

Note(s):
  • HT 1111 and BEV 1160  replaced HT 1164 in the Fall 2016 term. Students who received credit for HT 1164 may not have to take HT 1111.See the program director or school advisor for more information.

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Theory Hours: 15