3credit hour(s)Pre- or corequisite:BUSA 1110 Quality Management is an advanced course focusing on the role of leadership in a quality–management environment. Specifically, the course will examine the characteristics, functions, and influence of leaders within the interconnected strategies that emphasize the application of the five pillars of a Total Quality organization: Customer Satisfaction, Systematic Support, Total Involvement, Measurement, and Continuous Improvement. Topics will include leadership, quality teams, Lean Management techniques and Business Process Re-Engineering (BPR).