Dec 04, 2023  
2022-2023 CNM Catalog, Volume 54 
2022-2023 CNM Catalog, Volume 54 [The CNM Academic Year includes Fall, Spring, Summer Terms]

BUSA 2170 - Quality Management

3 credit hour(s)
Pre- or corequisite: BUSA 1110  
Quality Management is an advanced course focusing on the role of leadership in a quality–management environment. Specifically, the course will examine the characteristics, functions, and influence of leaders within the interconnected strategies that emphasize the application of the five pillars of a Total Quality organization: Customer Satisfaction, Systematic Support, Total Involvement, Measurement, and Continuous Improvement. Topics will include leadership,  quality teams, Lean Management techniques and  Business Process Re-Engineering (BPR).