May 20, 2024  
2022-2023 CNM Catalog, Volume 54 
2022-2023 CNM Catalog, Volume 54 [The CNM Academic Year includes Fall, Spring, Summer Terms]

BUSA 1171 - Fundamentals of Continuous Quality Improvement

1 credit hour(s)
Focuses on data for clarifying customer expectations for service and product quality; choosing quality standards for business performance; selecting measures and indicators of quality and customer satisfaction; assessing effective ways to evaluate and improve both quality and customer satisfaction, improving quality based on customer feedback; and planning for practical application.