Mar 11, 2026  
2019 - 2020 CNM Catalog, Volume 51 
    
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2019 - 2020 CNM Catalog, Volume 51 [The CNM Academic Year includes Fall, Spring, Summer Terms]

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OTEC 1170 - Business Telephone Techniques

1 credit hour(s)
Presents concepts to develop effective speaking, listening and questioning skills. Methods for handling incoming calls, outbound calls, customer orders, customer problems and customer complaints.


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