Sep 16, 2019  
2018 - 2020 CNM Catalog, Volume 50 
2018 - 2020 CNM Catalog, Volume 50 [The CNM Academic Year includes Fall, Spring, Summer Terms]

BA 2157 - Quality Management

3 credit hour(s)
Pre- or corequisite: BA 1101  
Quality Management is an advanced course focusing on the role of leadership in a quality–management environment. Specifically, the course will examine the characteristics, functions, and influence of leaders within the interconnected strategies that emphasize the application of the five pillars of a Total Quality organization: Customer Satisfaction, Systematic Support, Total Involvement, Measurement, and Continuous Improvement. Topics will include leadership,  quality teams, Lean Management techniques and  Business Process Re-Engineering (BPR).

  • This new course contains the streamlined curriculum of four-1 credit courses,  BA 2153 BA 2154 BA 2155 BA 2156 .  These 1 credit courses will not be offered after Fall, 2018.