3credit hour(s)Pre- or corequisite:BA 1101 Quality Management is an advanced course focusing on the role of leadership in a quality–management environment. Specifically, the course will examine the characteristics, functions, and influence of leaders within the interconnected strategies that emphasize the application of the five pillars of a Total Quality organization: Customer Satisfaction, Systematic Support, Total Involvement, Measurement, and Continuous Improvement. Topics will include leadership, quality teams, Lean Management techniques and Business Process Re-Engineering (BPR).
Note(s):
This new course contains the streamlined curriculum of four-1 credit courses, BA 2153, BA 2154, BA 2155, BA 2156. These 1 credit courses will not be offered after Fall, 2018.
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