BUSA 1171 - Fundamentals of Continuous Quality Improvement
Student Learning Outcomes
Describe the critical connections between quality measurement, organizational effectiveness, customer satisfaction, and employee performance in todays competitive economy.
Explain how quality measurement is a powerful strategic management tool.
Use data driven measurement tools.
Identify key quality indicators for customer satisfaction and/or system performance in a specific organization.
Demonstrate practical application of quality measurements in a specific organization.
Course Description Focuses on data for clarifying customer expectations for service and product quality; choosing quality standards for business performance; selecting measures and indicators of quality and customer satisfaction; assessing effective ways to evaluate and improve both quality and customer satisfaction, improving quality based on customer feedback; and planning for practical application. Credits: 1