Describe the critical connections between quality, organizational effectiveness, and professional advancement in todays competitive global economy.
Define Quality.
Explain W. Edward Demings fundamental principles of quality management.
Demonstrate an understanding of the extent to which operational systems and processes determine quality outcomes and the need for a planned approach to design and implementation of quality improvement.
Apply fundamental quality principles and tools in a specific organization and in personal life.
Course Description Presents concepts and theories of quality improvement. Focus is on helping students understand the cost of poor quality, why quality matters, how work methods and business processes impact employee job performance and anticipate obstacles to quality improvement, practical application of quality and application of quality principles. Credits: 1