Apr 24, 2024

2016 - 2018 CNM Catalog, Volume 49

2016 - 2018 CNM Catalog, Volume 49 [The CNM Academic Year includes Fall, Spring, Summer Terms]

OTEC 1170 - Business Telephone Techniques

1 credit hour(s)

Presents concepts to develop effective speaking, listening and questioning skills. Methods for handling incoming calls, outbound calls, customer orders, customer problems and customer complaints.

Training & Development

On Campus

Community

Also of Interest:

OTEC 1170 - Business Telephone Techniques