BA 1151 - Fundamentals of Continuous Quality Improvement (CQI)
1credit hour(s)Prerequisite:IRW 0970 or appropriate placement score. Focuses on data for clarifying customer expectations for service and product quality; choosing quality standards for business performance; selecting measures and indicators of quality and customer satisfaction; assessing effective ways to evaluate and improve both quality and customer satisfaction, improving quality based on customer feedback; and planning for practical application.