Jan 21, 2021  
2016 - 2018 CNM Catalog, Volume 49 
2016 - 2018 CNM Catalog, Volume 49 [The CNM Academic Year includes Fall, Spring, Summer Terms]

BA 1151 - Fundamentals of Continuous Quality Improvement (CQI)

1 credit hour(s)
Prerequisite: IRW 0970   or appropriate placement score .
Focuses on data for clarifying customer expectations for service and product quality; choosing quality standards for business performance; selecting measures and indicators of quality and customer satisfaction; assessing effective ways to evaluate and improve both quality and customer satisfaction, improving quality based on customer feedback; and planning for practical application.