Apr 20, 2018  
2016 - 2018 CNM Catalog, Volume 49 
    
2016 - 2018 CNM Catalog, Volume 49

HT 1111 - Guest Service Management

1 credit hour(s)
Prerequisite: IRW 0980   or appropriate placement score .
Introduces concepts of guest service management, including identifying and exceeding needs of both employees and guests, service recovery, and conflict resolution. 

Note(s):
  • Beginning Fall 2016, HT 1164 will be replaced with BEV 1160 and HT 1111 in program requirements. HT 1164 will no longer be offered after Summer 2016.


Click here for the Summer 2018 Schedule of Classes