May 17, 2024  
2014 - 2015 CNM Catalog April 2014, Volume 47 
    
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2014 - 2015 CNM Catalog April 2014, Volume 47 [The CNM Academic Year includes Fall, Spring, Summer Terms]

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OTEC 1170 - Business Telephone Techniques

1 credit hour(s)
Presents concepts to develop effective speaking, listening and questioning skills. Methods for handling incoming calls, outbound calls, customer orders, customer problems and customer complaints.
Note(s)
  • 15 theory hours


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